Help & Support
We help with setup, optimization, and everything in between
Contact Support
Response Time
Within 24 hours on business days
Critical Issues
Widget down or data not syncing? Email us with 'URGENT' in the subject line for same-day response.
🚀 Getting Started
New to Awareto? Start with our documentation at /docs - most setup questions are answered there with step-by-step guides.
Go to Documentation →🛠️ Setup Assistance
Free setup help included with all plans. We'll walk you through installation, knowledge base creation, and dashboard interpretation via screen share.
Book a setup call through your dashboard or email us directly.
📈 Optimization & Best Practices
Monthly optimization reviews available for Growth and Scale plans. We'll analyze your data and provide specific recommendations for barrier fixes and creative angles.
💡 Feature Requests
Got ideas? We listen. New features often come from customer suggestions. Our development roadmap is customer-driven, not internal agenda-driven.
Email your suggestion with 'FEATURE REQUEST' in the subject. We'll respond with timeline and feasibility within a week.
❓ Common Questions
How do I increase chat engagement?
Add context-specific prompts. Instead of generic 'Questions?', try 'Unsure about sizing?' on product pages or 'Questions about shipping?' at checkout.
Why are some conversations not categorized?
AI needs context. Very short conversations ('Hi' with no response) or off-topic questions won't be categorized. This is normal - we focus on purchase-relevant insights.
Can I export my data?
Yes. Full data export available in dashboard (CSV format). Your data is yours - even if you cancel, you keep all historical insights.
How do I set up A/B testing?
Use our creative angle suggestions as test variants. Start with the highest-scored angles from your dashboard. We provide specific copy recommendations based on customer language.
🎓 Training & Resources
Monthly webinars on conversion optimization using customer insights. Register through your dashboard.
Topics: Schwartz awareness levels, barrier-to-angle mapping, customer language analysis, creative brief development.
Still Need Help?
We're here to help you get the most out of Awareto.